Etihad is emailing Etihad Guests of an upcoming outage between Sep16-18 due to scheduled maintenance.
The email goes on to explain that during this time the Etihad Guest Programme will be temporarily unavailable and no flight redemptions or cabin upgrades will be processed. It goes on to say, if you want to shop at the reward shop, upgrade or redeem flights, please do so between now and Sep16. It is not clear if one can call in to shop, upgrade or redeem by calling in.
The reason provided is that this planned maintenance is part of our future systems upgrade, taking place in a few weeks, to enhance your Etihad Guest experience.
Three days seem to be a long time for an outage for an organisation of this size and perhaps they dont care about Etihad Guests as it sounds like a devaluation coming our way. My guess for this is because they do say that Etihad.com will still be available to book and track flights.
After cutting back on inflight PJs, wonder what they will cut next in business class. Slimmed down amenity kits?