Following the Government of Canada’s announcement that the country is closing its borders to foreign nationals, as well as similar decisions by several other countries where Air Transat operates, they will gradually suspend our flights until April 30.
- Sales for departures until April 30 are suspended immediately from and to most destinations in Europe and the United States. Flights will continue for a few more days in order to repatriate passengers to their home country. So as to allow as many repatriations as possible, sales will, however, remain temporarily open in both directions between Montreal and Paris and Lisbon, and between Toronto and London and Lisbon. A date for a full halt to operations will be announced soon.
- Sales are also halted immediately from and to the Caribbean and Mexico. Again, flights will continue for a few more days in order to repatriate passengers to Canada. Transat is advising its Canadian customers who were scheduled to depart in the coming days to heed the government’s recommendations and postpone their departure.
- For domestic flights, passengers are encouraged to check that their flight is maintained on the Air Transat website.
Air Transat passengers who are currently at destination are asked to check the list of cancelled flights on the Air Transat website as the information regarding rerouting flights will gradually be published there. There will be no booking fee and passengers will not have to pay any price difference.
They go on to say if you were unable to travel due to the cancellation of your flight, you will receive a credit for future travel to be used within 24 months of your original travel dates. You do not need to contact Air Transat to obtain this credit, it will be automatically applied to your account. However, I would refer you to this group on Facebook Air Passenger Rights (Canada) or check out the website and follow advice of Air Passenger Rights Advocate – Dr. Gabor Lukacs.
Written by Dominic Fernandes aka CanadaPointsGuy
Image Photo by Sofy M. | halftoneco on Unsplash